FREQUENTLY ASKED QUESTIONS
Yes, at Vogue Tella, we ensure that you receive the same article as shown in the picture. Each product is carefully photographed to reflect its true color, design, and details. However, please note that slight variations in color may occur due to lighting conditions or screen settings. Rest assured, the quality and design will be exactly as described.
Email Confirmation: After placing your order, a sales receipt will be sent to your registered email address. Please check your inbox (and spam/junk folder) for the confirmation email.
[1:09 pm, 29/08/2024] Nabeel Khurram Sb: Returning an item at Vogue Tella is simple and hassle-free. Here’s how you can do it:
1. *Check Eligibility:* Ensure that your item is eligible for return. Items must be unused, unwashed, and in their original packaging with all tags attached. Returns are typically accepted within 14 days of delivery.
2. *Initiate a Return:*
- *Online:* Log in to your account on our website, go to "My Orders," select the order you wish to return, and click on "Return Item."
- *Email:* If you don’t have an account, you can initiate a return by emailing our customer support at [support@voguetella.com](mailto:support@voguetella.com) with your order details.
3. *Prepare the Package:* Repack the item securely in its original packaging. Include any accessories, tags, or documentation that came with the product.
4. *Ship the Item:* Follow the instructions provided by our customer support team or on our website to ship the item back to us. You may need to cover the shipping cost unless the return is due to a mistake on our part (e.g., wrong item shipped).
5. *Refund Process:* Once we receive the returned item and it passes our quality check, we’ll process your refund. The refund will be issued to your original payment method within 7-10 business days.
For any further assistance, feel free to reach out to our customer support team.
At Vogue Tella, we strive to keep our most popular items in stock. However, restocking depends on the availability of materials and demand. If an item you want is out of stock, here’s what you can do:
1. *Join the Waitlist:* If available, you can sign up for notifications on the product page. We’ll alert you via email as soon as the item is back in stock.
2. *Check Back Later:* Some items may be restocked in the near future, so it’s worth checking back periodically.
3. *Contact Us:* If you have a specific item in mind, feel free to reach out to our customer support team. They can provide more information on whether and when the item might be restocked.
We’re constantly updating our inventory, so there’s a good chance your favorite items will be available again soon!
